Shipping & Delivery
Our carrier of choice is UPS and unless otherwise instructed, we will ship via UPS ground. Should you prefer to use another carrier please provide us with your account number and instructions (express or standard). A small ‘handling and packaging’ fee will apply.Orders for La Toque Demagny Chef Hats or stocked items without embroidery or alterations are shipped within 48-72 hours. Transit time from our location to your door is dependent on your location, order size & weight, and if customs clearances are required.
Larger orders comprised of multiple items will be shipped when entire order is complete unless partial shipment authorized. Please note, freight charges may be subject to an increase with multiple/back-order shipments. On request, your sales representative can inform you of shipping cost prior to processing payment on your credit card and/or shipping the items to you.
The tracking number of your shipment can on request be e-mailed to you at time of shipping. Please note, the email will come from UPS QUANTUM VIEW which gives you access to the complete shipping information from the moment your order is picked up in our warehouse until delivery time.
The tracking number can be entered at any time on the UPS website www.ups.com for complete shipping history.